Help- General FAQ’s

How do we order a prize if some or all of our orders are placed online?

If your child has placed all of their orders online and their prize earned is lower than level I you do not need to order the prize. Since the prize earned is cumulative and based on the number of items sold, it will automatically be sent to the school with the child’s name on it. All prizes are sent directly to the school and not to the home address.

If your child has earned a prize from level I-M then you do need to send in a prize order to the school. Simply send in your child’s name, teacher’s name, name of school and prize selection to the school and they will take care of ordering the prize for you. The prize will then be sent to the school with your child’s name on it.

If you have a combination of orders from the paper order form and orders online then same procedure will follow as above. If you child’s prize earned is below level I they will automatically be sent the correct prize to the school as all orders placed under the same child’s name are automatically matched up. If the prize earned is between levels I-M then you do need to order the prize through the school following the procedure above.

How do I order my prize if I don’t have any orders on the order form?

If your school is offering prizes, you still need to submit the prize order on the paper order form even if all of your sales are online. Simply total up the number of items ordered on line and submit the form with your name, the name of the school and your prize selected. Then return the form to the school prior to the last day of the sale so that it can be submitted to us with the school’s orders. Your prize will then be sent to the school. Only items sold before the end date from the school will count towards earning prizes.

If an order is placed after the fundraiser has ended, will the school still earn profit?

Yes! Orders can be placed at any time until our Fall season has ended (mid-December), either on the paper form through the school or online. However, these orders will not count towards the students prize level.

Is there a minimum number of participants required?

No, there is no minimum required. One of our Professional Sales Representatives will help you select a program that best suits your organization.

At what time do you suggest the sellers collect money for the orders?

Money should be collected when the order is placed, and turned into the school with the order form.

Is there sales tax on orders?

Most non-profit organizations are exempt from collecting sales tax. However, you should check with your state’s department of revenue to be sure.

What do I do if there is a missing, broken or incorrect item received?

Each order receives a correction form along with the product. Fill out the correction form and send it to the school to the sponsor of the sale. The sponsor will send the correction to us and we will enter and ship promptly.

When will I receive my magazine subscription?

 If ordered on the paper form through your school, you will receive a voucher. The voucher must be filled out and mailed to Time Life for processing or follow the online ordering instructions as listed on the voucher.  You will receive your first magazine about 6-8 weeks from the time the magazine company, Time Life, receives your order.

NOTE: When placing an order for a magazine on a paper form you do not have to select a magazine of your choice. You will receive a magazine voucher and upon receipt of that voucher you will have the ability to make your personal selection from the magazine options available. 

 If ordered online from the Meadow Farms website, your orders gets uploaded directly to Time Life and will be processed immediately.

 For any questions or concerns with your order please call Time Life at 877-604-6513. 

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